The YMCA along with Youth United Way and Southwest TN Community College will host its Annual Teen Summit on Saturday, March 5th at Southwest Community College Whitehaven Center from 11:00 am4:00 pm for students in grades 8-12. We are encouraging all students to attend!

Because we are aware that our graduating seniors need community service/volunteer hours for the Tennessee Promise program, we are also giving 5 hours of service for participation in this event.

Space is limited, so we encourage students to register today! Please share this information!  Feel free to contact me if you have any questions!

Click the link to register for this event: TEEN SUMMIT REGISTRATION


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Sign Up for Youth Day at United Way – Register TODAY!! FREE!!

Register HERE! This seminar is for students in grades 9th – 12th.

United Way of the Mid-South
1005 Tillman Street (At Jackson Avenue)
Friday, February 12, 2016
8:30 am – 2:30 pm

United Way Youth Day.jpg

Job title: Family Services Client Assessment Specialist

Reports to Emergency Services program director; part-time (25 hours/week); non-exempt; $16.50-18.70/hour

Closing Date: July 10, 20115                                    

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to No phone calls, please.

Position Summary

The family services client assessment specialist screens and assists households who are in crisis and applying for assistance. This position provides screening to outside agency clients, inputs data, faxes intakes, tracks expenditures, and serves as the program liaison to community partners.


  1. Associate degree or two years’ post high school education
  2. Two years’ office or customer service experience
  3. Two years of experience in a social service environment
  1. Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), and Microsoft Word and Excel

Major Responsibilities & Related Tasks 

Promptly and accurately screen walk-in clients for financial assistance, assisting those eligible to prevent utility cut-offs or eviction using the current Emergency Services guidelines.

  • Provide direct service to program participants with a culture of excellence and professionalism in action at all times
  • Complete the intake application promptly and accurately to ensure that client services are effective, timely, and meet all grant compliance procedures
  • Scan all documents needed to complete intake in a timely manner
  • Verify that client is eligible for assistance by verifying the information provided, or by written and/or collateral contact with the third party as needed
  • Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, and others agencies as needed

Screen clients from outside agencies (e.g. United Way), input data, fax intakes and track expenditures, and serve as the program liaison to specific community partners.

  • Screen clients and process outside agency intake for financial assistance
  • Submit intake to agency for payment
  • Track expenditures daily
  • Assist program director in maintaining required FEMA documents in client file in preparation for the annual FEMA audit

Input intakes into the CoactionNet system in a timely and accurate manner to prevent interruption of client utility services or to prevent eviction

  • Enter client data into the computer accurately each day to generate requests for assistance
  • Relay MIFA’s intent to pay via fax to MLGW or the landlord vendor

Other Responsibilities 

  • Input denied applications, screen for food pantry, and back up receptionist as needed. Serve as back-up for other family programs, such as screening for emergency shelter placement and Memphis Strong Families Initiative
  • Capable of operating various database systems
  • Ability to provide direct service to program participants
  • Experience coordinating and executing multiple tasks and projects
  • Experience coordinating operational systems in a fast-paced environment with frequent interruptions
  • Ability to welcome all people with sensitivity
  • Ability to work well with clients and volunteers
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly


Supervisory Responsibilities


Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.


MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Real Help for Homeowners in Real Need

Maybe you’ve lost your job, had your hours cut back, had a medical hardship, suffered the death of a spouse or are recently divorced. Whatever the reason, you’ve fallen behind on your mortgage and/or  facing foreclosure, The Hardest Hit Fund may be able to help.

The Hardest Hit Fund program (“HHF”) is a mortgage payment assistance program for Tennessee homeowners who are struggling to pay their mortgage.  HHF are Forgivable loans to aid you to pay your mortgage through a free U.S. Treasury program administered in Tennessee by Tennessee Housing Development Agency (THDA) are now accessible through United Housing, Inc.

This program can make your mortgage payment for up to 36 monthsand/or provide a loan up to $40,000 to cover mortgage expense.  These funds may be used to pay past-due, current and future monthly mortgage payments and/or mortgage-related expenses such as property taxes, homeowner insurance and homeowner dues. 

Simply call or Visit:  

2750 Colony Park Drive;  Memphis, TN  38118

(901) 272-1122 /

(A United Way Agency… HUD approved and nationally charted through NeighborWorks America)





The United Ways of Tennessee, along with after school network partners, would like to hear what you believe are the challenges facing after school and out-of-school programs across the state.  Please participate by taking a short online survey.  We would love responses from a wide range of people – parents, advocates, mayors, non-profits, employers, teachers, principals, superintendents, volunteers, and beyond.

Click on the link below to take the survey.


Letitia “Tish”  Robertson

Senior Associate, Community Impact

United Way of the Mid-South

6775 Lenox Center Court, 200

Memphis, TN 38115

visit us at and

United Way of the Mid-South is looking for new volunteers to help with our Community Impact work and to serve on the Allocations Program Review or the Standards of Agency Accountability Certification Committees. These volunteers will help our work with local nonprofit agencies and programs across the Mid-South. Each year, funds raised during the United Way Campaign are allocated through the dedicated efforts of volunteers throughout the Mid-South.  As a volunteer you would review and determine the programs and services which most effectively and efficiently address the health and human service needs of their communities.  Volunteers take into consideration local needs, program evaluations, service effectiveness, involvement of agency Board of Directors, and overall agency management.  These volunteers then make funding decisions based on their review.  Volunteers will serve on one of the five allocation subcommittees in our Impact Areas.


The Certification Committee consists of volunteers who are experts in the fields of business, accounting, and nonprofit management.  Your experience and expertise will be very valuable to the Committee and to our community at large.


The Allocations Program Review Committee will review program applications, conduct agency site visits and make funding recommendations regarding the services which most effectively and efficiently address the health and human service needs of our 8 county area.


Please click on the committee to fill out out the form to become a volunteer! 

Standards of Agency AccountabilityCertification Committees

Allocations Program ReviewCommittee


If you have any questions, you may contact me or 901-433-4330 or at (901) 433-4326.

Tehrian Martin, MPA

CI Senior Specialist, United Way of the Mid-South

6775 Lenox Center Court, Suite 200, Memphis TN 38115

P: 901-433-4330         F: 901-433-3130

“What are you doing for others? ~ MLK”




United Way of the Mid-South’s Financial Stability Initiative, the Earned Income Tax Credit Alliance coordinates the Internal Revenue Service Volunteer Income Tax Assistance (VITA) program.  

Tax filers who made less than $50,270 in 2012 can get their returns filed FREE at VITA sites throughout the Mid-South.  ( Site listing is attached)

Our VITA volunteers are trained and certified through the Internal Revenue Service.  It’s FREE, Safe and Easy!

You can also file your return yourself.  Use this link to My Free Taxes for step-by- step jnstructions:  The income limit for My Free Taxes is $57,000.00.

Keep Your Cash!  You Earned It!  Keep It!  Save It!

Yvonne Howard
United Way of the Mid-South
6775 Lenox Center Court, Suite 200 Memphis TN  38115
Phone (901) 433-4334  Fax  (901) 433-3134
Visit us online: