Home Depot Hiring for Virtual Customer Services Representatives (TN)

(VIRTUAL FOR RESIDENTS OF TN) – CUSTOMER SERVICE REPRESENTATIVE $17.00/HR

Position Purpose:
The homedepot.com Online Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the homedepot.com e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives’ speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer’s likelihood to shop again. Representatives will need to have personal internet connection speed of 10 Mbp/s download and 3 Mbp/s upload.

Major Tasks, Responsibilities & Key Accountabilities:
20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.

Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Knowledge, Skills, Abilities and Competencies:
-Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
-Skilled at consistently providing excellent customer service, following through on responsibilities to customers and recovering from any errors made.
-Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
-Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
-Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
-Capable of and interested in continuous learning primarily focused on the business, customer service techniques and products and services sold at The Home Depot.
-Comfortable with making decisions independently.

APPLY!

Administrative Manager Opening at ITNMemphis #jobs #Memphis #choose901

Administrative Manager

ITNMemphis™, an innovative non-profit with the mission to provide affordable, dignified, personal transportation to seniors and the visually impaired. ITNMemphis is a local affiliate of ITNAmerica a national non-profit with over 20 years of experience.

Position Summary

The Administrative Manager has overall responsibility for future and economic sustainability of the senior transportation service under the guidance of the Board of Directors. His/her primary responsibilities include grant writing, fundraising, public relations and community outreach, operations and financial management, and Board development.

Responsibilities:

Fundraising and Community Outreach

  1. Assure that long- and short-term fundraising program development and goals are established and met, including but not limited to the Annual Appeal, the Adult Child Membership Campaign, grant writing, planned giving, community relationships, and any other campaigns or outreach efforts.
  2. Build community relations with corporations, businesses and sponsorships that want to invest in solving the critical social issue of providing transportation to seniors and the visually impaired.

 

General Administration and Governance

  1. Recruit, engage, orient and develop the Board of Directors and Advisory Committee.
  2. Schedule and staff all meetings of the Board of Directors.
  3. File or renew all annual reports or licenses with the State of Tennessee and any other responsibilities as described in the ITNMemphis by-laws.
  4. Serve as Ex-officio member on the ITNMemphis Board of Directors.
  5. Carry out all policies set by the Board of Directors pertaining to the ITNMemphis operation, including human resources policies, employee training, and compliance with all relevant local, state and federal workplace policies.
  6. Adhere to all of ITNMemphis and ITNAmerica policies and procedures as presented in the ITN Affiliation Agreement.
  7. Accept and complete other tasks as assigned by the Board of Directors.
  8. Support ITNAmerica™ research efforts.

 

Volunteer Management

  1. In conjunction with ITNMemphis staff manage all aspects of the volunteer program, including recruitment, training, rewarding and scheduling.
  2. In conjunction with ITNMemphis staff recruit volunteers on an on-going basis through public speaking, public service announcements or other similar forms of community outreach.

 

Marketing and Communications

  1. Produce and disseminate press releases, fundraising letters, public service announcements and all social and traditional media activities. Previous experience with Social media

(Facebook, Google+), Microblogging (Twitter, Tumblr), Photo sharing ((Instagram, Snapchat), Video sharing (YouTube, Pinterest) etc. desired. Produce the local quarterly newsletter and updates to the ITNMemphis website.  Approval for all traditional media drafts should be run through the ITNAmerica Marketing department.

  1. Implement all ITNAmerica marketing programs (such as Ride & Shop, Healthy Miles, and car donation and car trade), innovative payment plans, and local public relations and media connections.

 

 

Operations and Finance

  1. Efficiently manage the resources of the corporation so there is a sustainable balance of revenue from fares, rides from volunteers, grants and fundraising dollars to cover expenditures.
  2. Supervise ITNMemphis staff to organize and maintain records of all ITNMemphis business in the community, including membership, customers, business contacts, adult children and family connections, and all relationships through Community Outreach Programs, including the newsletter, web page and advertising brochures.
  3. Develop and assure adherence to the annual budget.
  4. Prepare and oversee monthly, quarterly and year-end financial procedures and reporting.
  5. Complete the key performance indicators monthly dashboard and analysis for action.
  6. Supervise ITNMemphis staff to ensure all monthly mailings are delivered in a timely manner.
  7. In conjunction with ITNMemphis staff supervise data entry into QuickBooks of volunteer reimbursement checks and the printing and distribution of the checks for paid employees.
  8. Ensure that all aspects of the transportation service run smoothly, including the proper training, scheduling of, and communications with all drivers and dispatchers; the registration, repair, and proper maintenance of vehicles; the acquisition, operations and maintenance of all necessary communications equipment and technology.
  9. Supervise ITNMemphis staff to ensure that the data in ITNRides is accurately maintained, and that all computer equipment is in good working order.
  10. Address customer service needs and issues in a timely manner when identified.

 

Human Resources

  1. In conjunction with ITNMemphis Staff ensure that all necessary personnel are available to cover operations 24/7.
  2. Recruit and supervise qualified interns and file all reports as required by the participating school and funding agencies or organizations, locally or through ITNAmerica.

 

Safety and Training

Assure that the work area and work practices focus on safety, including reports of all work-related accidents via an incident report immediately and any possible work-related safety concerns to the proper authority.

 

Position requirements

  1. Commitment to ITNMemphis’ mission and values.
  2. Substantial management experience and/or business management experience preferred, but transportation experience is not required.
  3. Bachelor’s Degree required, Master’s Degree preferred, or substantial experience managing a nonprofit organization.
  4. Must demonstrate strong written, technical and verbal communication skills.
  5. Must be able to work without close supervision and to meet timelines.
  6. Ability to plan, organize, problem solve, and prioritize in a quickly growing organization.
  7. Ability to work with all ITNMemphis and ITNAmerica staff members.
  8. Highly organized and flexible in a dynamic environment.

Compensation Starting salary is $40,000. There are no insurance benefits.

 

For more information, https://www.itnmemphis.org/. Send resume with cover letter to resume@itnmemphis.org. We are an equal opportunity organization.

Job Fair – November 7th

Job Fair on November 7th from 11 am – 2 pm at the South Branch Library (1929 S. Third St).   Several companies with current openings will be onsite.  Call 415-2780 for more information or email charvis.ford@memphistn.gov

 

Employers will be on hand to fill full-time, part-time and seasonal positions.

The event may be recorded or photographed for use by the Memphis Public Libraries or the City of Memphis for media, social media, broadcast, and/or print purposes.

  • Amazon
  • American Job Center
  • FedEx
  • SMX Staff Management
  • US Census Bureau and many more!

Facilities Manager Job Posting for Metal Museum of #Memphis! #jobs #choose901

This position includes benefits and a salary up to $42,000.

Hours: Full time. Tuesday through Saturday. Additional hours (nights and weekends) may be required.

Purpose
To manage the design, planning, construction and maintenance of equipment, machinery, buildings, grounds and other facilities. The position plans, budgets, schedules, oversees and often performs facility modifications, including estimates on equipment, labor materials and other related costs.

Essential Functions and Responsibilities
1. Oversee the cleaning, maintenance and landscaping of the buildings and grounds.
2. Develop a plan for and perform routine maintenance of equipment, buildings and grounds
3. Schedule and oversee maintenance service providers, including but not limited to landscaping, garbage and recycling pick up, mosquito abatement and plumbers.
4. Manage preventive maintenance of facility equipment, including HVAC, lighting and office equipment, cleaning of drains and gutters.
5. Develop budgets for, schedule and oversee non-routine facility and grounds maintenance and improvement projects, including cost estimates, timelines and project oversight
6. Oversee and inspect construction and installation progress provided by outside contractors.
7. Assist with grounds rentals and special events.
8. Assist with exhibition planning, furniture design and fabrication, lighting, installation and other responsibilities as needed.
9. Provide assistance with special projects, as needed.
Work Environment
Work is regularly performed in a combination of office and shop environments with exposure to dust, odors, oil, fumes and noise. Ongoing responsibilities include painting (indoor and outdoor), preventative maintenance on HVAC systems, light electrical and plumbing, irrigation repair, fountain pump maintenance, set up and break down for events and grounds rentals, and light landscaping and carpentry. Must be able to lift 75 lbs.

Other Responsibilities
1. Inform Executive Director of issues or progress.
2. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications
Education: Bachelor’s degree
Experience: Minimum of three to five years of progressive experience and responsibility in a maintenance field.

License/Certification(s): Valid driver’s license

Skills/Abilities:

 Strong interpersonal skills
 Ability to communicate clearly and concisely
 Detail oriented
 Strong organizational and problem-solving skills
 Project Management

Compensation and Benefits
The salary range is $37,000 – $42,000. Benefits include health insurance and a 3% Simple IRA employer match after two years of employment.

Send cover letter, resume and three references to Carissa Hussong, Executive Director, at
carissa@metalmuseum.org. Please, no phone calls.

Healthy Life Sports Camp Hiring

Healthy Life Sports Camp is accepting 2019-2020 applications for the following Summer and After-school Program positions; 

 

  1. Program Director
  2. Nutrition Manager
  3. Coaches
  4. Cooks
  5. Food Preparers

 

If you have experience in the following areas please send your resume to Nikiel Winston at nwinston@healthylifesportscamp.com

*Experience is not required, but it is highly considered! Healthy Life Sports Camp will be conducting background checks on all applicants.  Interviews will be scheduled after resume’ is reviewed.  Please No Calls.

Terminix CSR Hiring Fair – 12/08/18

Hiring Event – Terminix – Sr. Customer Service Reps.
Saturday, December 8, 2018
8 am – 3 pm
6399 Shelby View Drive
 
2+ years of CS experience
Starting pay of $13/hr
Various shifts available
Benefits, 401K, tuition reimbursement
30+ spots open
Target start date: 01/14/19
 
Questions? Contact Chantell McCoy, Recruiter for Call Center
Chantell.McCoy@servicemaster.com
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AT&T Hiring Event #Memphis #choose901 #jobs @att

HIRING EVENT – AT&T
 
When: Tuesday, October 9, 2018 from 5:30-7:30 PM
 
Where: Courtyard by Marriott, 7750 Wolf River Blvd., Germantown, TN 38139
 
Full and part-time positions | retail sales and management
 
Presentation of openings and opportunities, benefits and compensation
 
Take resume – on-site interviews
 
Refreshments will be provided
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