Job Fair – Thursday, April 12, 9 am – 12 pm at Bartlett Library, 5884 Stage Rd. (Bus Driver, will train)


Career, College & Independence Job Fair – Thursday, April 19, 9 am – 2 pm at The University of Memphis, Fogelman Center. 330 Innovation Drive. Over 500 openings. MLGW, FedEx, New Horizons, ServiceMaster Clean, City of Memphis, Enterprise, UT Memphis, Apple One

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Job Fair – Friday, May 4, 9 am – 2 pm at Riverside Baptist Church, 3560 S. Third St. O.D. White Family Life Center. 40+ employers


Relaxed Deferred Payment To Help With Higher Bills

New policy runs from January 27 to February 28.


(January 24 2014)—Residential customers of Memphis Light, Gas and Water Division will likely have higher bills this winter because of colder temperatures and increased consumption. To help, MLGW is relaxing deferred payment plan (DEFB) requirements, starting Monday, January 27, until February 28.


Starting Monday, the relaxed rules lower the requirement for a deferred payment plan to bills that are $250 or more, which is down from $500 or more. Customers will be allowed to pay 25 percent of the money owed or $250, whichever is less. These payments can be made by cashier’s check, money order or in cash.


If the resulting DEFB payment exceeds $500 a month, the DEFB can be set up over a longer period but not to exceed nine months, with approval, which is increase from the limit of five months under the current policy.


“Our goal is to be as flexible as possible to help customers when they need it most,” said Jerry R. Collins Jr., MLGW President and CEO.

The average residential utility bill increased about 22 percent in December 2013-January 2014 compared to the same period a year ago partly because of colder than normal temperatures. Still, MLGW total winter residential bills rank among the lowest in the nation.


To help customers cope with the colder temperatures, here are some tips:


  • Set your thermostat at 68° or lower when you’re home. Every degree below 68° can save four percent on your heating bills.
  • Wear layered clothing and thick socks to keep warm, then set your thermostat even lower.
  • At bedtime, lower your thermostat and add extra blankets.
  • Lower or turn off thermostat when leaving your home for four hours or more.
  • Adjust your water heater temperature to 120° or “warm.” It still provides hot water and avoids scalding. You can lower it when not in use, too.


Learn more here:



MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.


Jackie Reed

Lead, Media Specialist

Communications & Public Relations

MLGW Again Warns Customers About Scammer Calls: Telephone Scammers Posing as MLGW Representatives

(October 28, 2013)—Memphis Light, Gas and Water Division has received reports of a scam targeting commercial/business customers over the weekend.

Commercial and business customers are receiving false calls about their utility bill. The scammer is instructing customers that MLGW will disconnect their services unless they make a payment using Green Dot money cards. The customer’s caller ID stated the call was initiated by MLGW’s Commercial Resource Center which is closed on weekends.

MLGW service representatives do not personally call a customer to request a payment, though MLGW does mail cut-off notices to customers and uses auto-dialers alerting them that a payment needs to be made by a certain date to avoid cut-off. As a precaution, customers should be mindful of the following scam attempts and contact local authorities right away:

We do not accept payments by Green Dot money cards or any form of payments by phone except at MLGW’s pay by phone number1-866-315-0277

Commercial Resource Center is closed on the weekend and the operating hours are 7:30 – 5:00 Monday – Friday.

A customer will never receive a call from 528-4270. This line only accepts phone calls from customers to handle customer related business.

Customers who believe they have been targeted or victimized with this or any other scam should immediately contact the Memphis Police Department at(901) 545-2677.

MLGW Continues Weather-Related Reconnection Program for Residential Customers

(July 18, 2012) – MLGW is continuing to offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to nonpayment or failure to complete MLGW’s required identification procedures.

These residential customers—no matter how much they owe—can pay $250 plus the appropriate reconnection fee to re-establish service but are required to enter into a deferred payment plan (not to exceed five months) for the remaining balances. MLGW would restore service for a minimum of 15 days.

MLGW’s reconnection program begins today and will be available throughout the current heat wave. The program only applies to residential customers who have lost one or more services due to non-payment or failure to complete MLGW’s required identification process. For safety reasons, an address where services have been off for more than a year must pass inspection by Shelby County Code Enforcement prior to reconnection.

“The summer heat in Shelby County can be life-threatening,” said MLGW President and CEO Jerry Collins Jr. “This is an effort to help bring some relief to those customers who are currently without power.”

To participate, eligible residential customers must bring identification and pay $250 plus the reconnection fee at one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road. To help accommodate these customers, MLGW’s community offices are open Monday through Thursday, from 8:30 a.m.-5 p.m., and on Friday from 8:30 a.m.-6 p.m. (with the exception of the
Millington community office, which is open from 8:00 a.m.-4:30 p.m., Monday-Friday.

MLGW’s reconnection program would require customers to complete a Hazardous Weather Agreement; to enter into a deferred payment plan (not to exceed five months) for the remaining past-due balance owed to MLGW; and to pay his or her first bill, following this reconnection, in full by the due date printed on the bill. If that first bill is not fully and timely paid, then the
customer is subject to immediate disconnection without further notice.

Last summer, 1562 customers took advantage of the reconnection program.