Local Memphis Organization Hiring for IT Service Desk

Number of Openings: 1-2

Shift: Full-time (contractor), day (Anywhere between 7 am and 7 pm CST)

No specific length of contract. Temp to perm dependent on performance

Pay: Between $15-$19 per hour

Email resume to tecia.marshall@gmail.com

Company: Tech901

Position: Technology Job Skill Instructor

About Tech901

Tech901 is a new non-profit technology talent and job development organization. A core strategy will be training young adults for an array of employer-selected information technology certifications. Tech901 is recruiting instructors to provide training for an on-going schedule of day and / or night certification courses, including: Foundation Architecture, Help Desk & Soft Skills Network & Security CompTIA A+ CompTIA Network+ CompTIA Security+.Tech901 is building a team reflective of the city we serve and is an equal opportunity employer. About Tech901 Tech901 is a new Memphis-based non-profit (501c3) technology job training, education and job development organization with a goal to help Memphis tech employment grow from the current 6,000 workers to 10,000 in 10 years. Tech901 programs will help adults, high school and college students connect with competitive job training, encourage or provide current students with technology career exposure and to grow or recruit Memphis technology employers. Beginning in 2017, Tech901 will offer classes from a base at the Crosstown Concourse.

About the Position

The course instructors may be hired for either part-time or full-time positions and will initially report to Robert Montague, the Executive Director.

Successful candidates are expected to have:

  • 3 years of teaching experience with demonstrated effectiveness in an urban context; a missional, self-starting, and team-oriented style;
  • and a passion for Memphis and technology.
  • Instructors with certifications in the currently planned offerings are preferred; although, training support will be considered for strong instructor candidates.
  • Compensation will be based on experience and at competitive rates.

Interested applicants should send a letter of interest and a resume by email to Robert@tech901.org.

 

Help Desk Support Specialist – Memphis, TN

 

Open Date: Apr. 01, 2014
Close Date: Apr. 07, 2014
DESCRIPTION Under general supervision of the Director of IT, the Help Desk Support Specialist is responsible for first and second level problem determination, problem / incident recording, problem resolution and problem escalation for supported products and services. DUTIES *Provide first contact and problem resolution for end users with hardware, software and applications problems. *Resolve as many user-reported problems as expertise permits using available tools while adhering to company policies and procedures for the handling of support cases. *Courteously obtain and convey concise problem information for internal and external service personnel. Provide accurate and timely logging of problems and resolution for problems in the Help Desk system. *Escalate / Dispatch problems as appropriate to internal IT support staff. *Act as a liaison between end-users and ancillary support staff to assure accurate problem interpretation. Maintain communications with end-users during the problem resolution process. *Utilize superior customer service and communication skills. *Solve problems in Windows and various other platforms with equal proficiency. Maintain in-depth knowledge of Help Desk supported products and services. *Work with peers and manager(s) to identify available Help Desk training that will enhance and improve computing support delivered to customer. *Security badge creator and administrator duties. *Intranet editor/updater. *Security system editor. *Inventory data editor. *Review and update IT / Help Desk documentation as assigned. *Review and recommend modifications to procedures with Director /Manager. *All other duties as assigned.

QUALIFICATIONS Experience and Educational Requirements: *Minimum of three (3) to five (5) years demonstrated experience in computer structure networking/server systems, applications and peripheral devices. *Technical Degree, Associate’s or Bachelor’s degree from a college or university with an information technology, computer science or information systems emphasis or a combination of education and equivalent work experience is a plus but not required. *Ability to effectively present information and respond to questions from groups of managers, employees and end users. Strong interpersonal skills. * Ability to define and solve problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in verbal, conceptual or diagram form. *Computer support specialist experience preferred. Proficient in all Microsoft products including desktop platforms, Great documentation /organizational skills. *Customer Service Skills: candidate must posses and demonstrate great customer services skills *A+ certification a plus

 Under general supervision of the Director of IT, the Help Desk Support Specialist is responsible for first and second level problem determination, problem / incident recording, problem resolution and problem escalation for supported products and services. DUTIES *Provide first contact and problem resolution for end users with hardware, software and applications problems. *Resolve as many user-reported problems as expertise permits using available tools while adhering to company policies and procedures for the handling of support cases. *Courteously obtain and convey concise problem information for internal and external service personnel. Provide accurate and timely logging of problems and resolution for problems in the Help Desk system. *Escalate / Dispatch problems as appropriate to internal IT support staff. *Act as a liaison between end-users and ancillary support staff to assure accurate problem interpretation. Maintain communications with end-users during the problem resolution process. *Utilize superior customer service and communication skills. *Solve problems in Windows and various other platforms with equal proficiency. Maintain in-depth knowledge of Help Desk supported products and services. *Work with peers and manager(s) to identify available Help Desk training that will enhance and improve computing support delivered to customer. *Security badge creator and administrator duties. *Intranet editor/updater. *Security system editor. *Inventory data editor. *Review and update IT / Help Desk documentation as assigned. *Review and recommend modifications to procedures with Director /Manager. *All other duties as assigned. QUALIFICATIONS Experience and Educational Requirements: *Minimum of three (3) to five (5) years demonstrated experience in computer structure networking/server systems, applications and peripheral devices. *Technical Degree, Associate’s or Bachelor’s degree from a college or university with an information technology, computer science or information systems emphasis or a combination of education and equivalent work experience is a plus but not required. *Ability to effectively present information and respond to questions from groups of managers, employees and end users. Strong interpersonal skills. * Ability to define and solve problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in verbal, conceptual or diagram form. *Computer support specialist experience preferred. Proficient in all Microsoft products including desktop platforms, Great documentation /organizational skills. *Customer Service Skills: candidate must posses and demonstrate great customer services skills *A+ certification a plus