Job title: Family Services Client Assessment Specialist

Reports to Emergency Services program director; part-time (25 hours/week); non-exempt; $16.50-18.70/hour

Closing Date: July 10, 20115                                    

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to No phone calls, please.

Position Summary

The family services client assessment specialist screens and assists households who are in crisis and applying for assistance. This position provides screening to outside agency clients, inputs data, faxes intakes, tracks expenditures, and serves as the program liaison to community partners.


  1. Associate degree or two years’ post high school education
  2. Two years’ office or customer service experience
  3. Two years of experience in a social service environment
  1. Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), and Microsoft Word and Excel

Major Responsibilities & Related Tasks 

Promptly and accurately screen walk-in clients for financial assistance, assisting those eligible to prevent utility cut-offs or eviction using the current Emergency Services guidelines.

  • Provide direct service to program participants with a culture of excellence and professionalism in action at all times
  • Complete the intake application promptly and accurately to ensure that client services are effective, timely, and meet all grant compliance procedures
  • Scan all documents needed to complete intake in a timely manner
  • Verify that client is eligible for assistance by verifying the information provided, or by written and/or collateral contact with the third party as needed
  • Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, and others agencies as needed

Screen clients from outside agencies (e.g. United Way), input data, fax intakes and track expenditures, and serve as the program liaison to specific community partners.

  • Screen clients and process outside agency intake for financial assistance
  • Submit intake to agency for payment
  • Track expenditures daily
  • Assist program director in maintaining required FEMA documents in client file in preparation for the annual FEMA audit

Input intakes into the CoactionNet system in a timely and accurate manner to prevent interruption of client utility services or to prevent eviction

  • Enter client data into the computer accurately each day to generate requests for assistance
  • Relay MIFA’s intent to pay via fax to MLGW or the landlord vendor

Other Responsibilities 

  • Input denied applications, screen for food pantry, and back up receptionist as needed. Serve as back-up for other family programs, such as screening for emergency shelter placement and Memphis Strong Families Initiative
  • Capable of operating various database systems
  • Ability to provide direct service to program participants
  • Experience coordinating and executing multiple tasks and projects
  • Experience coordinating operational systems in a fast-paced environment with frequent interruptions
  • Ability to welcome all people with sensitivity
  • Ability to work well with clients and volunteers
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly


Supervisory Responsibilities


Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.


MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Customer Service/Support Openings – 15 part-time case management counselor openings available with Maximus, Inc. (Shelby County Child Support office)

The IDEAL Candidate will possess the following additional education and experience (not necessarily will, however):

Associate’s degree from an accredited college or university, OR relevant years’ experience in social services with a High School Diploma or GED, required
Proficient in Microsoft Office products
At least two (2) years of experience in social services as a case worker preferred
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Work is constantly performed in an office environment


One in ten children are sexually abused by the time they reach age 18. You can help protect the kids in your care. When parents or adults who work or volunteer with kids take Stewards of Children child sexual abuse prevention and response training, kids are much safer.

On Wednesday, July 1, from 1:00 to 3:30 pm, the Memphis Child Advocacy Center is offering a FREE Stewards of Children child sexual abuse prevention training. Pre-registration by 5:00 PM Tuesday, June 30 is required. The session will be held at the Urban Child Institute. Parking is free.

Contact Keita Cooley at or (901) 888-4362 to reserve your seat for this FREE open enrollment session—or to find out about scheduling a training at your youth-serving organization.

Join over 14,000 Shelby County adults who are prepared to protect kids from child sexual abuse!

Visit for more information about the Prevention Services at the Memphis Child Advocacy Center.

You can’t apply for TennCare Medicaid anymore at your local Department of Human Services (DHS) office!

Do you need help applying for TennCare?  


Starting January 1st, you must apply for TennCare through the Health Insurance Marketplace. You can apply online at Or you can call them at

1-800-318-2596After the Health Insurance Marketplace reviews your application, they’ll tell us if you are eligible for TennCare.

You can’t apply for TennCare Medicaid anymore at your local Department of Human Services (DHS) office. But, if you need to use a computer to apply for TennCare Medicaid through the Health Insurance Marketplace, your local DHS office will have one you can use.

What if you want to apply for food stamps or other non-Medicaid programs that DHS offers? You can still apply at DHS for other programs, you just can’t apply there for TennCare Medicaid anymore.

What if you want to apply for TennCare CHOICES in Long-Term Care? Or, what if you need to tell TennCare about a change to your address, name, income, or household? Or do you have basic questions about the TennCare program?


Introducing the Tennessee Health Connection!


Starting January 1, 2014,

the State of Tennessee is opening a new service center to help you with TennCare. It’s called the Tennessee Health Connection.


Do you want to apply for CHOICES (TennCare CHOICES in Long-Term Care)? If you don’t already have TennCare, the Tennessee Health Connection can help you apply for CHOICES. What if you have TennCare now but want to apply for CHOICES? Call your health plan. Do you have questions about CHOICES or need help? Call the Tennessee Health Connection at

1-855-259-0701It’s a free call.


Do you need to report a change to your address, name, income, or the number of people in your household? State law says you must tell us about changes that may affect your TennCare. You must report these changes within 10 days of the change. Call the Tennessee Health Connection right away if:

  • You move.
  • You change jobs.
  • Your family size changes.
  • Your income changes.
  • You get or can get group health insurance.

You must also give us proof we need to make the change.


Do you have questions about the TennCare program?

Call the Tennessee Health Connection at 1-855-259-0701. It’s a free call.

We’re here Monday through Saturday 7 a.m. – 7 p.m.


Do you need to contact us by mail or by fax? Here’s how!

By Mail: Tennessee Health Connection

P.O. Box 305240

Nashville, TN 37230-5240


By Fax: 1-855-315-0669


What if you need help filing an appeal for medical or behavioral health (mental health, alcohol, or drug abuse) care? The TennCare Solutions Unit can help you. Call them at


Monday through Friday 8 a.m. – 4:30 p.m. CST. If you have an emergency, you can call anytime.

We are having several trainings throughout Tennessee in the very near future and wanted to invite you and your circle.  It is a FREE training and aimed at first responders including law enforcement.  We welcome those who are directly involved with the care of children/at-risk youth, such as medical personnel, foster care system, Department of Children’s Services, EMTs, legal professionals  etc.  Law enforcement will receive 8 hours of POST certification and other professionals may earn CEUs.
We need you to RSVP for each training, but we have plenty of room.  The following are the trainings and we have attached the flyers for each location.
May 1st, 12:00p.m.-8:00p.m.:  KNOXVILLE – Knoxville Public Library, Cedar Bluff Branch, 9045 Cross Park Drive, Knoxville, TN  37923.  Free parking is available.
May 2nd, 10:00a.m.-6:00p.m.: CHATTANOOGA – Chattanooga Public Library, Downtown Branch, 1001 Broad Street, Chattanooga, TN  37402.  Paid parking in area.
May 10th, 9:00a.m.-5:00p.m.:  PULASKI – Pulaski Parks & Recreation Department, 333 East College St., Pulaski, TN  38478.  Free parking is available.
May 17th, 10:00a.m.-6:00p.m.: JOHNSON CITY – Johnson City Public Library, 1001 West Millard Street, Johnson City, TN  37604.  Free parking is available.
For more information, please do not hesitate to contact us.

A Bridge of Hope

Kimberly Benson, President
P.O. Box 3960
Cordova, TN 38088
(901) 487-6577
Fax (901) 249-7972
Facebook Community Page: A Bridge of Hope
Twitter: @abridgeofhopeht 
“Restoring Lives, Rebuilding Hope”

Each year, thousands of families are affected by child welfare issues. In fact, there are 408,000 children in foster care in the U.S., and over 1000 children in foster care in Shelby County. They live in our neighborhoods, attend local schools and worship in our congregations.  Unfortunately, few citizens understand the magnitude of the issue or what foster care is all about.   We invite you to attend a Foster Care Awareness Brunch & Forum to encourage and educate the community on the foster care system that will help answer many questions as well as dispel myths associated with foster care.

Goals of the Foster Care Awareness Brunch & Forum are to:

1.  Raise AWARENESS about the magnitude of the issue and the urgent and sustaining needs of children and older youth in foster care and their families;

2. Issue a Organizational, Congregational, and Corporational,  CALL-TO-ACTION that motivates, inspires and facilitates many more to come forward and help change a lifetime for children in foster care; and,

3.  Develop a positive framework for maintaining visibility and interest in the foster care issue in SUPPORT OF THE YEAR-ROUND EFFORTS of our local & state Department of Children Services Agency.


                SAVE THE DATE: SATURDAY, MAY 4, 2013 – 9:30 A.M. TO 1:00 P.M. 

                    Please send a representative if you are not able to attend.


                        FOR MORE INFORMATION OR TO RSVP:

                        Contact:    Cathedral of Faith – 901-327-1616

                        Foster Care Awareness Brunch & Forum to be held at:

                            Neighborhood Christian Center

                            785 Jackson Avenue

                            Memphis, TN 38107