Job title: Family Services Client Assessment Specialist

Reports to Emergency Services program director; part-time (25 hours/week); non-exempt; $16.50-18.70/hour

Closing Date: July 10, 20115                                    

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.

Position Summary

The family services client assessment specialist screens and assists households who are in crisis and applying for assistance. This position provides screening to outside agency clients, inputs data, faxes intakes, tracks expenditures, and serves as the program liaison to community partners.

Qualifications

  1. Associate degree or two years’ post high school education
  2. Two years’ office or customer service experience
  3. Two years of experience in a social service environment
  1. Proficiency at operating communication systems (computers, email, laptops, telephone, faxes, scanners, and presentation equipment), and Microsoft Word and Excel

Major Responsibilities & Related Tasks 

Promptly and accurately screen walk-in clients for financial assistance, assisting those eligible to prevent utility cut-offs or eviction using the current Emergency Services guidelines.

  • Provide direct service to program participants with a culture of excellence and professionalism in action at all times
  • Complete the intake application promptly and accurately to ensure that client services are effective, timely, and meet all grant compliance procedures
  • Scan all documents needed to complete intake in a timely manner
  • Verify that client is eligible for assistance by verifying the information provided, or by written and/or collateral contact with the third party as needed
  • Collaborate with outside sources on behalf of clients, such as MLGW, landlords, mortgage holders, and others agencies as needed

Screen clients from outside agencies (e.g. United Way), input data, fax intakes and track expenditures, and serve as the program liaison to specific community partners.

  • Screen clients and process outside agency intake for financial assistance
  • Submit intake to agency for payment
  • Track expenditures daily
  • Assist program director in maintaining required FEMA documents in client file in preparation for the annual FEMA audit

Input intakes into the CoactionNet system in a timely and accurate manner to prevent interruption of client utility services or to prevent eviction

  • Enter client data into the computer accurately each day to generate requests for assistance
  • Relay MIFA’s intent to pay via fax to MLGW or the landlord vendor

Other Responsibilities 

  • Input denied applications, screen for food pantry, and back up receptionist as needed. Serve as back-up for other family programs, such as screening for emergency shelter placement and Memphis Strong Families Initiative
  • Capable of operating various database systems
  • Ability to provide direct service to program participants
  • Experience coordinating and executing multiple tasks and projects
  • Experience coordinating operational systems in a fast-paced environment with frequent interruptions
  • Ability to welcome all people with sensitivity
  • Ability to work well with clients and volunteers
  • Possess good people skills and verbal communication skills
  • Ability to complete duties on schedule with little or no supervision
  • Ability to handle client and donor information confidentially and discreetly

 

Supervisory Responsibilities

N/A

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

 

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period:  Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off (PTO), employer sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines

MIFA is an equal opportunity employer.

MIFA is a non-smoking facility.

Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.

Customer Service/Support Openings – 15 part-time case management counselor openings available with Maximus, Inc. (Shelby County Child Support office)

The IDEAL Candidate will possess the following additional education and experience (not necessarily will, however):

Associate’s degree from an accredited college or university, OR relevant years’ experience in social services with a High School Diploma or GED, required
Proficient in Microsoft Office products
At least two (2) years of experience in social services as a case worker preferred
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Work is constantly performed in an office environment

Apply:  https://external-maximus.icims.com/jobs/8781/part-time-caseworker/job

One in ten children are sexually abused by the time they reach age 18. You can help protect the kids in your care. When parents or adults who work or volunteer with kids take Stewards of Children child sexual abuse prevention and response training, kids are much safer.

On Wednesday, July 1, from 1:00 to 3:30 pm, the Memphis Child Advocacy Center is offering a FREE Stewards of Children child sexual abuse prevention training. Pre-registration by 5:00 PM Tuesday, June 30 is required. The session will be held at the Urban Child Institute. Parking is free.

Contact Keita Cooley at KCooley@MemphisCAC.org or (901) 888-4362 to reserve your seat for this FREE open enrollment session—or to find out about scheduling a training at your youth-serving organization.

Join over 14,000 Shelby County adults who are prepared to protect kids from child sexual abuse!

Visit MemphisCAC.org for more information about the Prevention Services at the Memphis Child Advocacy Center.

If you are looking for volunteer opportunities, and want make a difference in the lives of children and families of Shelby County, we have just the thing for you. Cathedral of Faith Collaborative is offering Community Representative Training Friday February 27, 2015 from 10:00 a.m. to 1:00 p.m.  at. Klondike Community Development Center, 943 Vollintine St. 38107.  Lunch will be provided.

Community Representative are people from the community willing to attend Child and Family Team Meetings with DCS and advocate on behalf of children and families.  As part of the team a Community Rep. can inform families of resources & services in the community to help meet their needs. You can be “The Change”.

Please see attached flyer for more information.

Thanks,

Mrs. Connie Booker

Cathedral of Faith Collaborative Leader

901-327-1616

Community_Representative_Training

Concert to benefit Shelby County Youth – Oct 29

Featuring … Wess Morgan

Wednesday October 29, 2014 from 6:00 pm to 8:00 pm

Golden Gate Cathedral
3240 James Road
Memphis Tennessee 38128

Nationally known hits, “I Choose to Worship” and “You Paid It All”

He has a strong testimony regarding being delivered from drugs and alcohol while being in and out of the juvenile detention center. A true concert about Recovery and Accountability

All proceeds will benefit Shelby county youth at risk of entering DCS custody.

For more info please call the Community Advisory Board Chair Connie Booker at 901-327-1616

Department of Children Services; hiring in-home counselors (The Exchange Club)

We are seeking Master’s level Counselors and Social Workers with at least one (1) year of clinical experience working with youth and families. Relevant experience includes providing individual/family counseling, domestic violence counseling, sexual and/or other abuse counseling, grief counseling, behavior modification, anger management, and/or parenting education. Those interested must also have experience with evidence-based curriculum and best practice models. Applicants must poses strong organizational and time management skills; pay attention to detail; have excellent written, verbal and oral skills; be able to manage multiple priorities simultaneously; and have access to a computer, printer, and internet service. Reliable transportation is a must and a favorable driving record is required.

Program Overview

In-Home Therapeutic Family Services provide short-term, highly intensive, home-based services designed to protect, treat, and support youth and families. FSPs are closely supervised by licensed clinical agency staff and provide a wide range of flexible and responsible services that are skill building, teaching and modeling, advocacy, and crisis management focused. These services will help the FSP and family attain individualized goals for each individual family and may include life development skills, anger management, parent education, conflict resolution training, family violence intervention, and/or other services not covered by TNCARE.

Position Description

Under the contractual agreement, FSPs will receive remuneration only for face-to-face counseling and intervention services with the client. The schedule is non-traditional, but flexible and based around the clients’ and contractor’s availability.

Responsibilities include:

• Carry a minimum caseload of two (2) cases per month;
• Develop initial needs assessments, individualized service plans, activity logs, session notes, and monthly summaries as well as maintain high quality and timely documentation of all case work; and other natural environments that are most convenient to each client/family;
• Provide a minimum of one (1) face-to-face counseling session per week in the home, school
• Provide advocacy and referrals for community resources that fit the families’ needs;
• Assist families in developing an information support system to ensure long-term stability for
• Provide weekly updates to DCS and maintain weekly supervision/consultation with ECFC
• Provide 24-hour emergency response and crisis intervention as needed;
• Attend all required meetings and trainings including requested court appearances, Child and the family; clinical supervisor; Family Team Meetings, group trainings, etc.

This is an independent contractual position and is not an employment opportunity with The Exchange Club Family Center or The TN Department of Children’s Services. If this is something you are interested in please email a copy of your résumé to epittman@exchangeclub.net.

Contract Workers Needed by The Exchange Club Family Center

This message is regarding independent contractual work with The Exchange Club Family Center as an In-home Family Services Provider (FSP) for children and families referred for intensive services through the TN Department of Children’s Services. 

We are seeking Master’s level Counselors and Social Workers with at least one (1) year of clinical experience working with youth and families.  Relevant experience includes providing individual/family counseling, domestic violence counseling, sexual and/or other abuse counseling, grief counseling, behavior modification, anger management, and/or parenting education.  Those interested must also have experience with evidence-based curriculum and best practice models.  Applicants must poses strong organizational and time management skills; pay attention to detail; have excellent written, verbal and oral skills; be able to manage multiple priorities simultaneously; and have access to a computer, printer, and internet service.  Reliable transportation is a must and a favorable driving record is required.

Program Overview

In-Home Therapeutic Family Services provide short-term, highly intensive, home-based services designed to protect, treat, and support youth and families.  FSPs are closely supervised by licensed clinical agency staff and provide a wide range of flexible and responsible services that are skill building, teaching and modeling, advocacy, and crisis management focused.  These services will help the FSP and family attain individualized goals for each individual family and may include life development skills, anger management, parent education, conflict resolution training, family violence intervention, and/or other services not covered by TNCARE. 

Position Description

Under the contractual agreement, FSPs will receive remuneration only for face-to-face counseling and intervention services with the client.  The schedule is non-traditional, but flexible and based around the clients’ and contractor’s availability. 

Responsibilities include:

  • Carry a minimum caseload of two (2) cases per month;
  • Develop initial needs assessments, individualized service plans, activity logs, session notes, and monthly summaries as well as maintain high quality and timely documentation of all case work;
  • Provide a minimum of one (1) face-to-face counseling session per week in the home, school and other natural environments that are most convenient to each client/family;
  • Provide advocacy and referrals for community resources that fit the families’ needs;
  • Assist families in developing an information support system to ensure long-term stability for the family;
  • Provide weekly updates to DCS and maintain weekly supervision/consultation with ECFC clinical supervisor;
  • Provide 24-hour emergency response and crisis intervention as needed;
  • Attend all required meetings and trainings including requested court appearances, Child and Family Team Meetings, group trainings, etc.

 

This is an independent contractual position and is not an employment opportunity with The Exchange Club Family Center or The TN Department of Children’s Services. If this is something you are interested in please email a copy of your résumé to epittman@exchangeclub.net.

 

We are having several trainings throughout Tennessee in the very near future and wanted to invite you and your circle.  It is a FREE training and aimed at first responders including law enforcement.  We welcome those who are directly involved with the care of children/at-risk youth, such as medical personnel, foster care system, Department of Children’s Services, EMTs, legal professionals  etc.  Law enforcement will receive 8 hours of POST certification and other professionals may earn CEUs.
We need you to RSVP for each training, but we have plenty of room.  The following are the trainings and we have attached the flyers for each location.
May 1st, 12:00p.m.-8:00p.m.:  KNOXVILLE – Knoxville Public Library, Cedar Bluff Branch, 9045 Cross Park Drive, Knoxville, TN  37923.  Free parking is available.
May 2nd, 10:00a.m.-6:00p.m.: CHATTANOOGA – Chattanooga Public Library, Downtown Branch, 1001 Broad Street, Chattanooga, TN  37402.  Paid parking in area.
May 10th, 9:00a.m.-5:00p.m.:  PULASKI – Pulaski Parks & Recreation Department, 333 East College St., Pulaski, TN  38478.  Free parking is available.
May 17th, 10:00a.m.-6:00p.m.: JOHNSON CITY – Johnson City Public Library, 1001 West Millard Street, Johnson City, TN  37604.  Free parking is available.
For more information, please do not hesitate to contact us.

A Bridge of Hope

Kimberly Benson, President
P.O. Box 3960
Cordova, TN 38088
(901) 487-6577
Fax (901) 249-7972
www.ABridgeofHope.org
BuildingBridgesTogether@yahoo.com
Facebook Community Page: A Bridge of Hope
Twitter: @abridgeofhopeht 
“Restoring Lives, Rebuilding Hope”

Each year, thousands of families are affected by child welfare issues. In fact, there are 408,000 children in foster care in the U.S., and over 1000 children in foster care in Shelby County. They live in our neighborhoods, attend local schools and worship in our congregations.  Unfortunately, few citizens understand the magnitude of the issue or what foster care is all about.   We invite you to attend a Foster Care Awareness Brunch & Forum to encourage and educate the community on the foster care system that will help answer many questions as well as dispel myths associated with foster care.

Goals of the Foster Care Awareness Brunch & Forum are to:

1.  Raise AWARENESS about the magnitude of the issue and the urgent and sustaining needs of children and older youth in foster care and their families;

2. Issue a Organizational, Congregational, and Corporational,  CALL-TO-ACTION that motivates, inspires and facilitates many more to come forward and help change a lifetime for children in foster care; and,

3.  Develop a positive framework for maintaining visibility and interest in the foster care issue in SUPPORT OF THE YEAR-ROUND EFFORTS of our local & state Department of Children Services Agency.

 

                SAVE THE DATE: SATURDAY, MAY 4, 2013 – 9:30 A.M. TO 1:00 P.M. 

                    Please send a representative if you are not able to attend.

                        

                        FOR MORE INFORMATION OR TO RSVP:

                        Contact:    Cathedral of Faith – 901-327-1616

                        Foster Care Awareness Brunch & Forum to be held at:

                            Neighborhood Christian Center

                            785 Jackson Avenue

                            Memphis, TN 38107

Deadline to Apply:  March 13, 2013

Position Title:  Program Specialist/Department of                   Children’s Services (DCS) Liaison Department:  The Memphis Strong Families Initiative (MSFI)
Status:  Full-time, Non-Exempt Location: Memphis
Salary: Commensurate with Education and Experience

JOB DESCRIPTION

The goal of the Memphis Strong Families Initiative is to improve the safety, permanency, and well-being of Memphis’ most vulnerable children and families through a sustainable model of inter-agency/organization communication, collaboration, and coordinated service delivery. The DCS Liaison is responsible for the overall linkage between the Department of Children’s Services (DCS) and the Emergency Housing Partnership (housing programs).

DCS Liaison duties include, but are not limited to, the following:

  • Assist DCS staff in understanding eligibility requirements for the Memphis Strong Families Initiative (MSFI).
  • Actively recruit appropriate families by reaching out to case management staff.
  • Attend interdisciplinary team meetings.
  • Provide required reports in an accurate and timely manner.
  • Analyze data to ensure targets are being met.
  • Keep clinical director apprised of all aspects of program activities.
  • Provide technical advice and interpretations of policy and procedures.
  • Conduct on-site visits to ensure departmental goals and expected outcomes are achieved.
  • Plan and conduct training programs for DCS staff and MSFI partners.

MINIMUM QUALIFICATIONS

  • Graduation from an accredited college or university with a bachelor’s degree, preferably in the field of social work or behavioral science.
  • Minimum 3 years of related professional work experience. Experience with DCS (foster care or CPS) preferred.
  • Must possess an exceptional knowledge of community resources, particularly for homeless families.
  • Must authorize the release of any investigative and criminal records obtained by the Federal Bureau of Investigation and the Tennessee Bureau of Investigation to the Tennessee Community Services Agency.  Background investigation must indicate no conviction of a felony.
  • Must be able to work flexible hours/days.
  • Must have reliable transportation and automobile insurance.

HOW TO APPLY

Please send a current resume indicating the position and location for which you are applying to:

Tennessee Community Services Agency

Attention: April Curlin

P.O. Box 368

Union City, TN 38261

Or Fax: (731) 884-2644

Email: april.curlin@tncsa.com

 Employment with our Agency is conditional upon the results of a local and/or national background check.