Match Support Specialist \ Volunteer In-take Coordinator (one full-time and one part-time)

Provide supportive counseling in a creative and challenging environment to volunteers (mentors), parents and children between the ages of 5-18 years of age.

Education: Bachelors degree in social work, counseling or education. Consideration will be given to related field with at least 2 years experience; or other combinations of education and experience.


  • Experience working with families and children in crisis
  • Case management skills
  • Bilingual in Spanish a plus
  • Good time management skills a must.

Send resume and cover letter specifying position to:

Human Resources | Big Brothers Big Sisters of the Mid-South, Inc.

5050 Poplar Ave., Suite 528 | Memphis, TN 38157

Fax to 901-323-1889 or email to

No phone calls please.

MAXIMUS TN Works is collaborating with The Department of Human Services and Case Management Inc. to host the 2nd Annual Health, Career and Education Fair on April 25th from 9:00 a.m. to 1:00 p.m. at 3230 Jackson Avenue, Memphis, TN 38122.


More info, soon.

Customer Service/Support Openings – 15 part-time case management counselor openings available with Maximus, Inc. (Shelby County Child Support office)

The IDEAL Candidate will possess the following additional education and experience (not necessarily will, however):

Associate’s degree from an accredited college or university, OR relevant years’ experience in social services with a High School Diploma or GED, required
Proficient in Microsoft Office products
At least two (2) years of experience in social services as a case worker preferred
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Must be able to remain in a stationary position for an extended period of time
Work is constantly performed in an office environment


Job Opening: Outreach/Case Manager  for People Who are Homeless

Closing Date: April 17th, 2015

Contact Procedure: email cover letter and resume to

Purpose: The purpose of this job is to engage people who are homeless and vulnerable, to assess their needs, to gather information as needed, and to develop a sufficiently trusting relationship with them so that together you can help them obtain permanent housing and sustain it with the help of community supports.

Program: Outreach to People who are Homeless

Location: 135 N Cleveland, Memphis, TN/ and in the community, in general

Scope of Work: This is a part-time (18 hours a week) position without benefits. This employee works as a mediator between the client’s concerns and what the system of services can offer. The person in this position will work as part of a team. As a team member they will make community-based visits, accompany clients to appointments; assess the clients’ vulnerabilities, skills, resources, and motivation, and identify available community resources (with the help of other team members), such as housing, vocational rehabilitation, employment, and social services, based on each client’s needs and desires.

Reports to: Executive Director

Essential Functions:

Importance Major Action & Support Actions % of time
1 Establish a working, trusting relationship with clients who have been identified as homeless and partner with them to create and implement a plan to end their homelessness 10
2 Assess clients vulnerabilities, skills, needs and desires; identify  the community resources available to the clients 20
3 Accompany clients to appointments, meet with key figures where clients live, identify potential housing issues, identify ways to either avoid or cope with these crisis; identify key supports in the community and build relationship with them. 50
4 Encourage clients to handle problems on their own or with the members of their support system; Test and adjust support systems as needed 10
5 Meet together with clients and significant members of support networks to finalized components of ongoing system of car.  Gradually transfer care of client to community support systems. 10

Job Requirements/ Outreach Worker

  1. Bachelors in Social Work or equivalent years of relevant work experience required. Ability to compassionately help people with serious mental illness who may be psychotic.
  2. Must have demonstrated ability to work as part of small team.
  3. Must been able to “let go” of clients once they are established in the community.
  4. Reliable automobile transportation, clean driving record, auto insurance and ability to drive for hours at a time.
  5. Be able to use a phone, computer and other office equipment.
  6. Acquire immunizations as needed.
  7. Participate in trainings targeted toward increasing sensitivity to age, gender, race/ethnic differences.
  8. Adhere to policies and procedures detailed in the Employee Handbook.


 The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  This job description may be reviewed and modified at any time.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Case Manager – Memphis, TN

Close Date: Feb. 26, 2014

The Case Manager will have the responsibilities of providing case management services for clients of Residential Services and functions as a direct link with each child and the Juvenile Court of Memphis, Department of Children’s Services, to include keeping the representative informed of client progress, coordination of visits and appointments, and preparation for successful placement.


Bachelor’s degree in Social Work. * One (1) year of relevant work experience. * Knowledge of basic office procedures and effective, accurate skills using a computer. Possess computer skills to include word processing, spreadsheets, database management and the internet. * Ability to exhibit initiative in asking questions, making recommendations and independently handle assignments. * Possess a valid Driver’s License with a good driving record; functions on-call as needed for emergencies. * Ability to maintain confidentiality and objectivity. * Effective communication and interpersonal skills. * Writing skills to maintain up to date, accurate and legible files. * Organizational skills to determine workload priorities and complete a variety of tasks comprising a heavy workload in a timely manner.

Apply here!

Family Service Worker – Memphis, TN

Open Date: Feb. 12, 2014
Close Date: Feb. 19, 2014
DESCRIPTION The Family Service Worker will be responsible for assisting the Supervisor to provide social work/case management services to parents and children from three (3) to five (5) years of age.

QUALIFICATIONS *High School Diploma or GED; Associate or Bachelor’s degree in Social Services or related field preferred. *One (1) or more year of experience in social service/education setting. *Bi-lingual candidates in Spanish preferred to provide translation services to clients. *Knowledge of community resources. *Ability to work effectively with parents and staff to improve the quality of life for their children. *Ability to work with all organizational levels while maintaining the highest ethical standards, to perceive and deal with sensitive issues while maintaining objectivity & confidentiality, and to work as a team player assisting all employees as necessary. *Good administrative and organizational skills to determine workload priorities to maintain accurate information so that it is readily researched and retrieved with a strong attention to detail. *Strong interpersonal, communication (oral and written) to include good reading skills.


Apply here —> 

Director of Mission Services

The Director of Mission Services will develop and direct new services and programs to continually meet community, employee and client needs. The Director of Mission Services will represent and promote Goodwill in the community to a broad spectrum of organizations and individuals that include service providers, government agencies, educational institutions, employers, community leaders, community associations, and potential clients. Candidate must possess the ability to brainstorm, problem-solve and make decisions independently, build, motivate, delegate, and hold team members accountable for the completion of responsibilities. Candidate must demonstrate effective leadership skills, and the ability to work well with business leaders, as well as community leaders. The Director of Mission Services must possess the ability to effectively relate to individuals with various disabilities, personalities, and cultural backgrounds. Successful candidate must have a proven history of working with other community agencies and contacts in a partnership atmosphere; as well as a proven record of successfully developing and maintaining community programs. Bachelor’s degree and 5+ years in Social Work, Case Management, Counseling and/or related field.  Master Degree a plus. 3+ years of Management and Supervisory experience a must. 3+ years of Accounting and Budgeting experience preferred. Must be able to pass required background screening- Criminal Background, Abuse Registry, Felony Offender, Sex Offender, Drug Screen. Qualified applicants are encouraged to submit a cover letter, resume and salary requirements



Good Partner Coach

The Good Partner Coach is responsible for providing individuals and families comprehensive, “single point of contact” case management as part of a seamless service delivery design including personal and career counseling, life and work coaching, linkage to and advocacy with organizational and community resources. The Good Partner Coach will ensure that individuals and families receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes and their plans, which enables them to become as self-sufficient as possible. The Good Partner Coach will provides a full array of case management services with an outcome focus on career development and preparation, employment, job retention, career advancement, home ownership, and strengthened family relationships and functioning. The Good Partner Coach advocates and ensures that participants are linked with the resources and supports necessary to address and resolve barriers to self-sufficiency internally, with community agencies, strategic partners, and community resources in a timely manner. Candidate must be knowledgeable of workforce development strategies, techniques, and best practices. The Good Partner Coach must possess the ability to effectively relate to individuals with various disabilities, personalities, and cultural backgrounds. Bachelor’s Degree in Social Work preferred or (5) years of experience in case management or related field; experience preferably within a community based setting performing community organization, community resource coordination, resource brokering, career and personal counseling. Qualified applicants are encouraged to submit a cover letter, resume and salary requirements


Announcement Date:  10/22/2013 Location:  Memphis, TN
Position Title: Residential  Rehabilitation Counselor

Treating women with Alcohol, Drug, and Co-occurring Disorders in a home-like setting.

Department:  Primary House Residential Rehabilitation Program
Reports to:  Clinical Director Days/Hours:  Mon-Fri, 40 Hours/ Week, 3-11 Evening Shift
Salary:  Determined based on education & experience Deadline to Apply:  Until position filled



Duties will include, but are not limited to, the following:

  • Deliver counseling and group services to women with alcohol, drugs, and co-occurring mental disorders in a structured treatment program (ASAM Level III.5 & III.3), in a home-like setting.
  • Provide case management to special needs and homeless population.
  • Be responsible for helping to overseeing the needs of the residential facility.
  • Monitor clients and assist in day to day operations of the house.
  • Reports and Recordkeeping




  • Bachelor’s Degree in social science field, Master’s degree in a social science field required.
  • LADAC or other related license preferred.
  • Experience working with addiction, co-occurring population, criminal justice population in a 12 Step based program
  • Prefer experience in a home-like residential setting.
  • A working knowledge of the 12 Steps.  Prefer a LADAC or a minimum of 5 years of experience.
  • If in recovery, a minimum of 3 years continuous sobriety.
  • Must have excellent organizational, verbal, written and computer skills.  Proficient in MS Word, Excel, and Internet use.
  • Motivated to carry out directives with minimum supervision.
  • Knowledge of community resources and case management experience.
  • Understand and practice various therapeutic approaches to counseling and case management.
  • Knowledge of trauma informed care, and therapeutic community.
  • A positive, professional demeanor and maturity; the ability to deal with clients, the public and co-workers; exercise good judgment in evaluating situations and making decisions.
  • Submit a criminal background check, and must not currently be under supervision of the courts.



Please email or fax a current resume, cover letter with salary requirements, and list of 3 professional references to:

Veronica Brown:

or fax to:  901-722-9023

Grace House strives to provide the highest quality of care possible to women who are experiencing major life problems due to substance use disorders or co-occurring disorders in an environment that preserves and promotes the dignity of the woman served without regard to race, color, creed, gender, economic or social circumstances, or sexual orientation, or national origin. No woman is denied treatment because of a lack of resources.  Grace House of Memphis is a 501 (c)(3) non-profit, and a United Way agency.  We are licensed by the Tennessee Department of Mental Health and Substance Abuse Services, and accredited by CARF, the Commission on Accreditation of Rehabilitation Facilities.