Job Development

Director of Mission Services

The Director of Mission Services will develop and direct new services and programs to continually meet community, employee and client needs. The Director of Mission Services will represent and promote Goodwill in the community to a broad spectrum of organizations and individuals that include service providers, government agencies, educational institutions, employers, community leaders, community associations, and potential clients. Candidate must possess the ability to brainstorm, problem-solve and make decisions independently, build, motivate, delegate, and hold team members accountable for the completion of responsibilities. Candidate must demonstrate effective leadership skills, and the ability to work well with business leaders, as well as community leaders. The Director of Mission Services must possess the ability to effectively relate to individuals with various disabilities, personalities, and cultural backgrounds. Successful candidate must have a proven history of working with other community agencies and contacts in a partnership atmosphere; as well as a proven record of successfully developing and maintaining community programs. Bachelor’s degree and 5+ years in Social Work, Case Management, Counseling and/or related field.  Master Degree a plus. 3+ years of Management and Supervisory experience a must. 3+ years of Accounting and Budgeting experience preferred. Must be able to pass required background screening- Criminal Background, Abuse Registry, Felony Offender, Sex Offender, Drug Screen. Qualified applicants are encouraged to submit a cover letter, resume and salary requirements



Good Partner Coach

The Good Partner Coach is responsible for providing individuals and families comprehensive, “single point of contact” case management as part of a seamless service delivery design including personal and career counseling, life and work coaching, linkage to and advocacy with organizational and community resources. The Good Partner Coach will ensure that individuals and families receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes and their plans, which enables them to become as self-sufficient as possible. The Good Partner Coach will provides a full array of case management services with an outcome focus on career development and preparation, employment, job retention, career advancement, home ownership, and strengthened family relationships and functioning. The Good Partner Coach advocates and ensures that participants are linked with the resources and supports necessary to address and resolve barriers to self-sufficiency internally, with community agencies, strategic partners, and community resources in a timely manner. Candidate must be knowledgeable of workforce development strategies, techniques, and best practices. The Good Partner Coach must possess the ability to effectively relate to individuals with various disabilities, personalities, and cultural backgrounds. Bachelor’s Degree in Social Work preferred or (5) years of experience in case management or related field; experience preferably within a community based setting performing community organization, community resource coordination, resource brokering, career and personal counseling. Qualified applicants are encouraged to submit a cover letter, resume and salary requirements



                       $40,174.06 – $64,022.40; Bi-weekly: $1,545.16 – $2,462.40   Human Resources/Recruitment &

                       Selection     J.O. #13-014


ESSENTIAL JOB FUNCTIONS:  Works under the general direction of the Manager of Recruitment and Selection to administer Employment and Human Resources policies and procedures related to selection and placement and assist in coordinating entry and promotional testing functions. Evaluates and compares applicants’ educational, training, and employment background to minimum qualifications to determine applicants to be certified for posted positions involving reviewing job descriptions, contacting interviewing officials, and visiting work sites to enhance understanding of essential job functions and minimum qualifications.  Explains employment procedures to applicants and division directors/managers as requested and analyzes and recommends solutions for employment-related issues.  Coordinates all facets of the hiring process. Coordinates competency-based interviewing process and consultants management on detail of the process.  Evaluates and assists management with  creation of competency-based assessments. Verifies employment history and educational background and checks references of job applicants.  Makes job offers to selected applicants involving determining appropriate rate of pay according to H.R. Policy or consulting with Compensation; prepares job offer letter and certification packet materials; schedules employees for New Employee Orientation and new hire processing including medical examination, background assessment, drug screening, DOT testing and benefits processing; and notifies all applicants once the position has been filled.  Researches data and prepares complex reports such as tracking and hiring timelines for general and public safety hiring and postings. May serve as technical liaison with Information Services regarding various system maintenance, upgrade projects, and trouble shooting.  Responds to all questions/inquiries concerning the status of assigned jobs and special projects.  Coordinates and acts as lead project manager on special/major projects.  Conducts training related to employment/selection and testing policies and procedures as needed.  Makes recommendations to management concerning recruitment efforts to increase qualified applicant pool and testing measures necessary to evaluate candidates.  Assists in coordinating and scoring job specific testing/evaluation programs to measure an applicant’s learning and thinking ability, habitual patterns, interests, and specific skills.  Maintains and updates applicant database, which includes inputting resumes, generating response letters and developing applicant-tracking reports.  Participates in recruitment efforts including traveling to schools, career fairs, etc. Assists with the development of the City’s web based recruiting efforts.



1.  Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:  Primarily desk work.  Must be able to communicate clearly orally and in writing with the public, applicants, staff and with various agencies on selection-related matters.  Requires the ability to operate general office equipment such as a personal computer, calculator, photocopy machine, fax machine, and telephone.


TYPICAL WORKING CONDITIONS:  Majority of work is performed in an office environment except during on-site visits and some testing processes.  Requires contact with all levels of employees of City Government.  May travel to various work sites to assist in the administering written, physical ability, or performance examinations including possibly working nights/weekends and/or working outdoors in all types of weather conditions.


MINIMUM QUALIFICATIONS:  Bachelor’s Degree in Business or Public Administration, Human Resources, or a related field and four (4) years progressively responsible work experience performing professional employment/ selection activities in a Human Resources environment; or any combination of experience or training which enables one to perform the essential job functions.  Must have computer experience including Microsoft Office and Internet Explorer.  Project management experience or experience in a lead capacity preferred.  Experience in test development, recruiting, and event planning preferred.  Knowledge and experience with applicant tracking software, such as SIGMA, Oracle and optical scanner preferred.   (PROOF OF EDUCATION REQUIRED)


Employment Specialist – Memphis, TN

Close Date: Feb. 01, 2013

The Employment Specialist will assess participants to match needs and make appropriate referrals, and conduct follow up services for the program participants.



*Bachelor’s degree from an accredited university or college, or equivalent work experience required.

*Demonstrated excellent communication (written, verbal, listening, and non-verbal); along with excellent interpersonal skills.

*Demonstrated excellent communication (written, verbal, listening, and non-verbal); along with excellent interpersonal skills.

*Demonstrated social and/or human services skills; experience with non-profit preferred.

*Experience working with adults with experience in employment and training services preferred.

*Demonstrated computer skills, with experience in Accent and/or Salesforce systems preferred.

*Familiarity with the population and community being served; knowledge of community resources.

*Ability to work effectively in an outcomes-based environment consisting of a heavy workload and competing needs.

* Excellent oral communication and interpersonal skills.

*Ability to evaluate given information, research additional needed information, and compile information.

*Organizational skills to determine workload priorities and record-keeping skills to maintain legible, accurate, up-to-date files so that information is readily researched and retrieved.

Opening Date: 11/07/12

Closing Date:  11/19/12

POSITION:   WORKFORCE DEVELOPMENT SPECIALIST  – (1 Opening) Annual Salary: $36,186.41 –$57,283.20;   Bi-weekly: $1,391.79 – $2,203.20;  Parks & Neighborhoods/Second Chance

J.O. #12-153

ESSENTIAL JOB FUNCTIONS:  Works under the direction of an assigned supervisor to provide vocational education and guidance to assist individuals in understanding and overcoming barriers to employment.  Collects, organizes, and analyzes information about individuals through records, tests, interviews, and professional sources to appraise their interests, aptitudes, abilities, and personality characteristics for vocational and educational planning. Facilitates group/ individual orientation sessions and explains requirements for participation in agency sponsored programs.  Participates as part of a team to determine the client’s suitability for participation in programs and determines eligibility and priority for service ensuring compliance with regulations and agency policies and procedures. Compiles and studies occupational, educational, labor market, and economic information to aid clients in making and carrying out vocational and educational objectives.  Delivers workforce development services to participants in accordance with the agency’s policies and procedures including the case management system, job search techniques, and other training activities.  Arranges services through cooperative agreements with other human service organizations within the community.  Follows up with participants to evaluate training and placement techniques to ensure successful outcomes.  Maintains detailed participant and work site records and files in compliance with agency policies and procedures.


1. Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:  Must be able to communicate clearly both verbally and in writing.  Requires the ability to operate general office equipment such as a personal computer and telephone.  Must be able to lift and carry objects such as boxes of training booklets weighing up to 25 lbs. and stand for long periods of time and have visual acuity to make presentations.

TYPICAL WORKING CONDITIONS: Work is performed in an office/training room environment.

MINIMUM QUALIFICATIONS:  Bachelor’s degree in Social Services or a related field and three (3) years experience performing professional human services/social work; or any combination of experience and training which enables one to perform the essential job functions. Specific experience providing job training and utilizing various software such as WordPerfect, MS Word, Excel, Access, PowerPoint, etc. strongly preferred. (PROOF OF EDUCATION REQUIRED)

NOTE:  Before applying, please update your profile through your “My Account” screen (employment history, education, etc.) to ensure the most current and accurate information will be considered. Please note that incomplete applications may not be considered.

Tennessee Community Services Agency

Position Announcement


Announcement Date: September 25, 2012 Deadline to Apply:  October 5, 2012
Position Title: Program Specialist 2/Case Manager Department:  Families First
Status:  Full-Time Location: Memphis
Salary: Commensurate with Education &  Experience




Case management services for Families First clients whose ultimate goal is to find and maintain full time employment of at least 30 hours per week.  Duties include, but are not limited to:

  • Completing Assessments, Individual Career Plans and providing case management services to a caseload of approximately 150 clients.  Clients are seen weekly, bi-monthly and monthly depending on their status.
  • Placement and monitoring of clients’ activities to meet contract compliance.
  • Become proficient in customized computer databases and maintaining information in those computer databases.
  • Establish and maintain relationships with clients to encourage and promote the clients to report on a regular basis.



  • College degree in Social Work or related field preferred but not required.
  • One to two years of full-time paid work experience in a related field.
  • Excellent communication, organizational and interpersonal skills.
  • Previous social work experience preferred.
  • Computer literate; knowledge of Microsoft Office programs.
  • Be able to work at least 1 evening each week.
  • Ability to work in a fast paced environment and to deal with disgruntled clients, as well as, those who have barriers to obtaining employment.
  • Must authorize the release of any investigative and criminal records obtained by the Federal Bureau of Investigation and the Tennessee Bureau of Investigation to the Tennessee Community Services Agency.



Please send a current resume indicating the position and location for which you are applying to:

Tennessee Community Services Agency

Attention: April Curlin

P.O. Box 368

Union City, TN38261

Or        Fax: (731) 884-2644


Tennessee Community Services Agency is an equal opportunity employer.  Applicants are considered for all positions without regard to political affiliation, religion, gender, age, race, color, national origin, sexual orientation, disability, marital or veteran status, the presence of a non-job-related medical condition or handicap, or other status protected under local, state or federal laws.


Employment with our Agency is conditional upon the results of a local and/or national background check.

Community LIFT is pleased to announce that we are currently recruiting two Site Directors for Frayser and Binghampton. These Site Directors will work with the Greater Memphis Partnership (GMP), a citywide cross-sector partnership, the Memphis BNCP neighborhoods (Frayser and Binghampton) and their anchor organization or organizations, and the Center for the Study of Social Policy to help neighborhood stakeholders develop capacity to revitalize their neighborhood. The BNCP approach to building capacity combines knowledge, skills, relationships, interactions and organizational resources to enable residents, civic leaders, the public and private sector and local organizations to transform neighborhoods into places of opportunity. 

Attached please find the complete listing for the Site Director positions. Please forward information to all interested and qualified parties.  Please note that the deadline to submit resumes is Friday, September 28th. Resumes should be forwarded to Eric Robertson at

Best Regards,

Ashley Cash
Program Officer

Community LIFT

POSITION TITLE: Program Support

REPORTS TO: Program Manager:
Career/Job Readiness or
Career Development or

Under general supervision, performs varied and increasingly responsible clerical work, which may
include typing and/or keyboarding, front line interaction with the public; performs related duties as
required. Full-time; regular; non-exempt; or part-time; non-exempt.

Program Support is responsible for reception, document preparation, record-keeping, file maintenance, mail processing and related clerical support functions. Additional responsibilities include conducting transactions with other employees or the public in matters requiring knowledge of laws, rules, procedures, policies and precedents. Primary responsibilities may vary but will typically involve reception, filing, typing or keyboarding. The typing (minimum correct 35 wpm; tested) and/or keyboarding (minimum
correct 7500 ksph; tested) require both speed and accuracy.

This position requires the capacity to perform a variety of office tasks and to become familiar with departmental procedures. Work methods are expected to follow standard business practices; unusual or difficult cases are referred to a manager. There is some independent decision-making at this level in
interpreting and applying procedures and precedents to specific cases. Errors may be serious and Program Support must determine which activities or cases are routine and which should be separated for special consideration; when there is any doubt about a case or circumstance requiring special consideration, refer the case or circumstance to a manager. Program Support greets and interacts with participants referred to BRIDGES by the Department of Human Services and/or Seedco, the public, employees of other departments or agencies and/or guests at BRIDGES Center in routine situations that require tact, discretion and courtesy. Program Support also gives out information and interpretations of policy or procedure that require considerable knowledge of the department(s).

1. Greets participants referred to BRIDGES, the public, employees of other departments or agencies and/or guests at BRIDGES Center in person or over the phone and obtains or gives information; explains policies and procedures to inform participants of correct processes; transfers calls and takes messages; assists participants in completing forms and documents; may schedule
participants for appointments; dispenses and receives documents such as applications, time sheets, and invoices and verifies them to ensure accuracy and completeness.

2. Files information alphabetically, numerically, and chronologically according to office procedure to maintain organized and accurate filing systems; locates and retrieves files from manual or computerized systems to provide requested information; creates new files and purges old files according to established procedures; updates and corrects file information to maintain accurate files; merges and assembles files to maintain records; delivers and/or picks up files to provide requested information; photocopies files as requested.

3. Tracks and logs in work using computer, logs, receipts and forms to maintain accurate records of transactions; updates and/or makes corrections to records manually or by computer; completes documents and compiles reports and logs.

4. Retrieves, opens and date-stamps mail and delivers to appropriate location; responds to computer messages sent by electronic mail system and routes messages to the appropriate person; sorts and distributes mail to department employees and locations; folds and stuffs documents to process outgoing mail; receives and sends documents by fax machine; sends mail using inter-office or
U.S. mail system.

5. Types and/or keys in a variety of documents including memos, letters, reports, labels, dockets and receipts following specified formats using computer and printer; completes various forms to process requests or claims; proofreads and/or spell checks documents to eliminate errors; copies documents using photocopier or computer printer to maintain records; creates documents such as charts, forms and logs to meet departmental needs.

6. Other reasonable duties as assigned by supervisor and/or management staff.
1. Graduation from high school or possession of a GED certificate and one (1) year of general clerical experience that includes strong working knowledge and experience using Microsoft Office (Word, Excel, Publisher and Outlook), working knowledge and experience working in a database program and computer operation; or,
2. a combination of training, education and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
3. Use of standard English and standard grammar.
4. May be required to work outside of normal business hours.

1. English grammar, punctuation and spelling; basic math.
2. Standard clerical office practices and procedures; standard filing methods as defined by BRIDGES supplied information/example materials.
3. Telephone procedures, including operation of multi-line equipment and message taking; business telephone etiquette.

1. Deal tactfully with all people;
2. Maintain confidentiality of information; Write legibly to record information;
3. Prepare simple correspondence;
4. Understand and follow oral and written instructions; read and understand manuals;
5. Verbally communicate information clearly and concisely to others;
6. Operate office equipment such as personal computer, printer, copier and fax machine;
7. Organize and prioritize work;
8. Proofread documents and correspondence;
9. File information alphabetically, numerically and chronologically.

1. While performing the duties of this position, employee is regularly required to walk, talk, see, hear and stoop.
2. Specific vision abilities required by this job include close vision and the ability to adjust focus.
3. The employee frequently is required to stand; walk; use hands and fingers and reach with hands and arms.
4. Employee must occasionally lift and/or move up to 25 pounds.
5. Requires ordinary ambulatory skills sufficient to visit departments at the BRIDGES Center and to attend training sessions held off campus.
6. Requires excellent communication skills both spoken and written.
In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

If you are interested in the attached position:

  • email your resume
  • subject line to read:  Program Support position
  • your resume will be acknowledged within 72 hours or less
  • the decision on who will be interviewed will be made once all resumes are received

Please, no phone calls.

Thank you for your interest in BRIDGES.


Peggy Carroll

Director of Human Resources

477 N. 5th St.
Memphis, TN 38105

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