Work at Home Customer Service Reps – Majorel
NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support)
STARTING PAY 16.00, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.
WORK FROM HOME OPPORTUNITY
Open to residents of Pennsylvania, Tennessee, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho, Virginia, Florida, Arkansas and Kansas.
Position Summary:
The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.
Overall Responsibilities:
Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
Job Requirements:
High School Diploma or equivalent required.
Extended computer user skills including strong keyboarding skills
Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.)
Familiarity with iOS and/or macOS, or comparable technology, is preferred
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
Professional and/or personal technical troubleshooting experience
Click here to apply.
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