NOW HIRING!
 
NEW #Google Operations Center – the first GOC in North America and it will be based in the Greater Memphis market!
 
Customer Support Senior Associate – Memphis, Tennessee
The start date for this role is approximately August 10, 2020. If this timing does not work for you, but you would like to be considered for a similar role at GOC, please submit your resume to: goc-jobs-us@googleoperationscenter.com.
 
Responsibilities:
 
Provide virtual customer support across a variety of platforms, including chat, and email, and phone support as needed
 
Drive customer communication and technical issue resolution, resulting in the highest level of customer satisfaction
 
Troubleshoot and investigate complex customer issues and questions related to network, billing, applications, websites, promotions, and launches, along with technical support for various devices and Google products
 
Educate customers on product usage, from the basics to best practices
 
Be self-sufficient, resourceful, and independent when handling customer needs in a remote setting