Open Position: Transportation Coordinator for New Hotline
 
The Memphis Crisis Center (MCC) is looking for a team player with their own transportation to manage a new transportation hotline. The position is a one year contract for a pilot program to better connect seniors and disabled citizens to transportation choices. Welcomed are those looking to re-enter the workforce.
 
Tasks are to include, but are not limited to the following:
•Obtain client information by answering telephone calls, interviewing clients and verifying information
•Determine eligibility by comparing client information to requirements
•Inform clients by explaining procedures, answering questions and providing information
•Offer direct assistance, support and assistance to callers by informing them of ride options and other pertinent information
•Handle instances when caller may need additional support in scheduling a ride
•Data collection of all calls and follow up activities
•Complaint resolution/trouble shooting
•Follow up with callers as directed by leadership team
•Evaluation and continuous improvement as defined by data
•Attendance at team meetings as requested
 
Training: Training on process, protocols and all software will be provided by the Memphis Crisis Center.
 
Minimum Qualifications:
•High School diploma
•Knowledge of Computer operations to include the use of email and web browser
•Able to interface with a diverse population of callers
•Able to interface and problem solve with callers, MCC team members and other agency partners
•Ability to prioritize tasks
•Time management skills
•Ability to follow direction
•Be open to changes and new tasks as determined by leadership team
 
Please send cover letter and resume to Terry Barnes at terry.barnes@crisis7.org