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Job Title #1: Inventory Manager
Positions Supervised: Customer Service Representative
Hours: 8:30 a.m.- until finished Monday – Friday
Job Summary: Responsible for superior inventory control of the major food programs to includes but not limited to: Donated, Purchase Program and USDA. Develops and maintains good working relationships with food vendors, state and federal food program representatives to ensure the highest level of customer satisfaction. Partners with Director of Operations to manage established budget both from a cost and revenue perspective.
Ensures Mid-South Food Bank has the right amount of stock to meet customer needs and also to avoid overstocking items to mitigating budget and storage issues. Maintains inventory via use of inventory management software, Ceres.
Accurately records the quality, quantity, type, style, expiration dates, and any other characteristics of all inventory tracking what is available; what should be acquired; mitigating inventory shrinkage due to loss or theft. Additionally, when there is too much inventory or inventory nearing expiration, ensures these items are moved out quickly and efficiently.
Purchase New Inventory
Manages the purchases and inventory levels for the Food Purchase Program i.e., ordering and procuring of needed inventory from the appropriate suppliers; negotiating pricing and a timeline for delivery. Sources suppliers who will provide needed goods to ensure operation is successful and profitable. Develops and maintains a good working relationship with suppliers via effective communication quickly addressing concerns or problems to ensure resolution. Stays knowledgeable and aware of current rates of other available suppliers who may be willing to provide food to ensure competitive pricing. Ensures that all necessary paperwork is thoroughly completed and associated purchase procedures are accurately and consistently followed and entered in Ceres.
Develop and maintain a space utilization plan to meet prescribed cost and efficiency standards.
Monitor the space layout plan regularly to ensure it continues to meet Feeding America standards. Develop and implement an effective product locator system and update as necessary. Ensure current and accurate inventory control for all products. Using the FIFO (first-in-first out) system, ensure the inventory is wholesome and useable. Schedule and review regular inventory counts to ensure accuracy and complete reports as requested.
Record Keeping and Reporting
Determines and coordinates monthly and weekly cycle count processes, record keeping, data collection and information management for all food programs: Donated, Purchase and USDA.. Communicates with Operations Director and appropriate department leadership any variances or breaches of internal controls/procedures.
Other duties as assigned.
- At least two (2) years of college and/or a minimum of five (5) years in inventory, preferably in a food warehouse environment with management level experience.
- Experience in inventory management and broad knowledge of warehouse operations
- Ability to maintain organized and detailed records
- A broad range of management skills with particular emphasis on leadership, supervision, motivation, communication, planning, team building and multi-tasking
- Proficiency in MS Office especially Excel and Word, and database management
- Strong communications skills. Excellent oral and written skills
- Acceptance of philosophy of food banking
- High level of personal and professional integrity is essential
- Certified in food safety and knowledgeable of safety and regulatory compliance issues or complete upon hire
- Ability to work effectively with people of divergent background and opinions
Job Title #2: Food Resource Coordinator
Hours: 8:30 a.m. – 5:00 p.m. Monday – Friday | Some overtime as needed
Job Summary: Responsible for increasing the amount and variety of food available to MSFB Partner Agencies by developing and retaining food donation from local sources i.e., manufactures and growers, and maintaining and enhancing our national food donations through Feeding America. Additional activities include tracking, evaluation and recognition of food donors.
- Expand food acquisition program by calling on food companies, wholesaler, distributors, agricultural community and other food related industries in order to increase overall food donations to MSFB.
- Maintain regular communication with Feeding America’s product sourcing department for updated information and background on national partners.
- Stay current on changes in the food industry and use information to help develop local solicitation strategies to maximize possible donations of food. Keep management informed of issues that will require long-range attention.
- Offer professional customer service that will attract new and repetitive food donations.
- Help to engage and involve the manufacturing and agricultural industry in MSFB’s Mission
- Maintain regular contact with all current and previous donors, to keep them informed with needed information or updates MSFB.
- Maintain a regular program of researching and developing a food donor prospect list calling and prospective new donors in order to solicit donations and involvement with MSFB.
- Attend food industry events including local and regional trade shows and association meeting and network conferences as required.
- Develops a standard process plan for food solicitation
- Utilize a donor tracking system to run donor reports for tracking trends and volume, and donor acknowledgement.
- Ensure data integrity through timely updates and enhancement of the donor records
- Maintain an activity/phone call log
- Meet quota of weekly “out in the field” sales calls
- Provides personal follow up or recognition for food donors
- Produce weekly activity report on new and existing donors
- Maintain positive interpersonal relationships with donors, volunteers, agency representatives, visitors, management, staff and board of directors.
- Other duties as assigned.
- College degree preferred- Associates’ or Bachelor’s degree
- Minimum of three years sales experience (preferably within the food and grocery industry)
- Excellent presentation and communications skills
- Excellent customer service skills
- Strong writing, analytical and organizational skills
- Ability to travel, current valid driver’s license and access to a personal vehicle
- Ability to work independently and collaboratively
- Highly motivated and possess a positive attitude
- Ability to maintain organized and detailed records and report on outcomes/results
- Proficient in creating and maintaining computer generated database programs; ability to learn inventory software program
- Acceptance of food banking philosophy
Job Title #3: Retail Store Donation Coordinator
Hours: 8:00 a.m. – 5:00 p.m. Monday – Friday | Some overtime as needed
Job Summary: Duties include calling on retail grocery stores in support of the store donation program, educating store personnel on their program’s donation guidelines, attending store meetings and store training sessions, monitoring and reporting donation progress to store managers, district managers and program coordinators, and managing the donor recognition program.
- Identify target stores by retail account.
- Provide personal follow-up and recognition for retailers.
- Create and routinely implement an onsite visitation plan.
- Create a store donation toolkit for each retail chain, to be used when visiting stores.
- Create and maintain a key contact data base, with follow-up correspondence on a consistent basis.
- Process blue receipts.
- Work with Agency Relations to establish a process for managing agencies participating in the SDP.
- Work with drivers and warehouse staff to ensure stores are ready for driver pickups and are following donation guidelines.
- Work with Donor Relations to recognize retailers where applicable.
- Prepare weekly activity report on donor visits and store-level interactions.
- Maintain working relationships that ensure the success of Food Bank programs. This includes maintaining positive interpersonal relationships with donors, vendors, agency representatives, Food Bank management and staff.
- Other duties as assigned.
- College degree preferred – Associates or Bachelor’s degree.
- Minimum of three years customer service experience (preferably within the food and grocery industry).
- Excellent verbal, written and interpersonal communication skills with emphasis on relationship building.
- Computer skills including Microsoft office and the ability to maintain accurate and legible records.
- Motivated self-starter with a strong external customer focus.
- A high degree of personal initiative to anticipate needs and solve problems.
- Must have a valid Driver’s License.
- Acceptance of philosophy of food banking.