MIFA Job Announcement: Volunteer Ombudsman Coordinator

MIFA Job Announcement: Volunteer Ombudsman Coordinator

Job title: Volunteer Ombudsman Coordinator

Reports to Ombudsman program manager; full-time, 40 hours/week; starting rate $16.50 – 18.70/hour

Closing date: October 30, 2015

To apply, mail resume and cover letter to MIFA Human Resources, 910 Vance Ave, Memphis, TN  38126 or email to hrcoordinator@mifa.org. No phone calls, please.


  1. Bachelor’s degree in social service or related field
  2. Three years’ experience in a social service oriented environment
  3. Two years’ team-building experience with adult volunteers
  4. Two years’ experience working with seniors
  5. Proficient in Microsoft Office; capable of learning and operating Ombudsman program software

Major Responsibilities & Related Tasks

Recruit, train, monitor, obtain and write reports, and provide assistance and model activities for Volunteer Ombudsman Representatives (VORs) in the field.

  • Recruit, train, and place six to 10 new VORs quarterly
  • Schedule to participate in at least two community activities per month in order to expand awareness of the program and recruit new volunteers
  • Maintain a respectful and professional manner when in contact with residents and family members of long-term care facilities, facility administrators, and facility staff
  • Become certified through the Tennessee Ombudsman Program’s 15-hour training
  • Proficient with application, background check, interview processes, and program expectations of volunteers
  • Organize and conduct bi-monthly trainings for current active VORs
  • Collect and review VOR monthly reports with program manager
  • Maintain current VOR rosters with appropriate contact information

Maintain ongoing communication with VORs. Provide program support through communication with some data entry. Maintain monthly log of hours served by volunteers.

  • Document at least one face-to-face contact per month with each current active VOR. If face-to-face contact is not possible, contact by telephone, email, or standard mail.  Always document VOR contacts.
  • Prepare a 12-month schedule of VOR activities, including trainings, recognitions, Lunch & Chats, public education, and other activities
  • Create copy for quarterly VOR newsletter and coordinate with Advancement staff for production. The purpose of the newsletter is to provide information and support to VORs while encouraging interest and positive feedback
  • Enter data into Raiser’s Edge and Ombudsmanager software programs monthly
  • Coordinate with human resources, outreach, and with other MIFA departments, including networking with other program coordinators

Other Responsibilities

  • Ensure MIFA’s values, mission and vision are demonstrated in the program’s work
  • Manage multiple tasks well in a fast-paced environment
  • Complete duties on schedule with little or no supervision
  • Learn a new approach to residents’ rights advocacy
  • Learn quickly and model activities expected of VORs
  • Complete certification as a Tennessee Long-Term Care Ombudsman
  • Welcome and respect people of diverse ages and races with sensitivity to civic and cultural issues
  • Work independently on team-oriented projects and goals
  • Manage confidential and privileged information appropriately and lawfully
  • Exhibit good interpersonal and communication skills
  • Demonstrate knowledge of the aging process, seniors, and their needs
  • Provide proof of auto insurance and ability to visit nursing homes and affiliated agencies, etc.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk (or means to transport oneself); sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch; talk or hear.  The employee must occasionally lift and/or move 15 to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision.

Work environment: The noise level in the work environment is usually moderate to high. Position may also require ongoing or periodic exposure to high crime environments. While performing the duties of this job, the employee is exposed to moderate to high levels of stress during peak periods, and atypical work hours are periodically required.

MIFA full-time benefits: MIFA employees may be eligible to participate in the following benefits programs on or before the 90-day trial period: Medical and dental insurance plans, short-term disability, long-term disability, employee assistance program, paid time-off, employer-sponsored life insurance, paid holidays, and MIFA’s matching 401k plan after a year of service.

MIFA employment guidelines: MIFA is an equal opportunity employer. MIFA is a non-smoking facility.

Employment documents: Application and/or resume; I-9; Form W-4; official transcripts verifying education if education is a requirement of the job.

Employment authorization and identification: Current federal law requires that documents be presented which verify both employment authorization and identification. One or more of the following documents must be presented before employment: Social Security card, state driver’s license/identification, U. S. birth certificate, U. S. passport, other U. S. government document.

Please note that it is the practice of MIFA not to allow the employment of relatives or of those living at the same address other than in the job classifications of special, temporary, or substitute.


  1. sjones901 says:

    Hmmmm …. I think I’m interested.

    Sent from my Samsung Galaxy smartphone.

    1. Um…Shawn??? Isn’t it only a one year grant-funded position??

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