Job Title: Membership Service Associate (Part Time)
ABOUT CHURCH HEALTH CENTER
Church Health Center has served people since 1987 with our clinical services, wellness facility, and outreach programs. The Church Health Center seeks to reclaim the Church’s biblical commitment to care for our bodies and our spirits.
ABOUT THE POSITION
The overall purpose of this position is to provide services for current and potential members who use the CHC Wellness Center. This includes answering and routing all incoming calls; scheduling appointments; verifying income; collecting/entering member demographics; as well as fee collection and payment posting in the database system.
*Answer CHC multi-line phone system and properly route calls
*Collect and scan member demographic information into Center software system
*Verify income via monetary income documents
*Direct members to appropriate service areas
*Coordinate collection of fees with services received, maintain fee log, and post in software system
*Schedule members for appointments and perform follow up phone calls
*Send out letters of encouragement to members
*Assist in the facilitation of Getting Started Tours
*Miscellaneous clerical duties as assigned to offer support throughout the facility
Associates Degree preferred, however high school diploma or GED will be considered.
SPECIAL SKILLS AND KNOWLEDGE
Exceptional communication and customer service skills on the phone, in person and in writing
A high level of workplace maturity reflected in proper member reception etiquette and professionalism
Strong computer, data entry skills
Knowledge of HIPAA regulations
Self-starter / team player
Ability to work independently and with others
Strong communication skills; verbal and written
COMMITMENT TO DIVERSITY
At Church Health Center, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.
This is a part time position that will not exceed more than 30 hours a week.
HOW TO APPLY
Send resume and cover letter to: firstname.lastname@example.org, please add job title in the title line.
Please visit http://www.churchhealthcenter.org for more information about the Church Health Center’s mission.