Supervises merchandising clerks as they obtain or receive merchandise, total bill, accept payment, and make change for customers in retail store by performing the following duties.

ESSENTIAL JOB FUNCTIONS:

Ensure that Horseshoe policies and procedures are followed by the other merchandising clerks.
Stocks shelves, counters, or tables with merchandise.
Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
Stamps, marks, or tags price on merchandise.

Obtains merchandise requested by customer or receives merchandise selected by customer.

Answers customer’s questions concerning location, price, and use of merchandise.

Totals price and tax on merchandise purchased by customer to determine bill.

Accepts payment and makes change. Wraps or bags merchandise for customers.

Cleans shelves, counters, or tables.

Removes and records amount of cash in register at end of shift.

Calculates sales discount to determine price.

Keeps record of sales, prepares inventory of stock, and orders merchandise.

Supports and maintains Horseshoe courtesy guidelines.

Promotes outstanding guest relations.

Performs other duties as assigned.

Inspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the customer interaction.   Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  Immediately addresses service issues and follows up to ensure guest satisfaction.  Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

High school diploma or general education degree (GED); Must have retail supervisor experience in a high volume environment. Experience working with variety of merchandise preferred. Demonstrated ability in maintaining consistent, high quality service levels. Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required. Must be able to get along well with co-workers and work as a team. Must have a history of developing employees who have been successfully promoted to increasing levels of responsibility. Previous experience designing store layout to increase revenue. Must present a well-groomed appearance. Able to work independently. Able to quickly and accurately perform mathematical computations. Able to conduct conversations with customers and employees. Able to speak distinctly and persuasively to others.