Responsible for the successful overall supervision of the activities of all Associates who work in the Front Desk and Bell Desk areas of the Hotel, ensuring maximum occupancy and optimum guest service and satisfaction.
Guides and supports Front Desk and Bell Desk Associates in the daily performance of their duties.
•Maintains a thorough and complete knowledge of all-departmental procedures and assists in the administration of the Hotel operations.
•Handles all guest requests, complaints or problems in a prompt and courteous manner.
•Posts charges to guest accounts and makes adjustments and corrections as necessary.
•Ensures a maximum level of service and satisfaction is achieved and maintained.
•Maintains adequate staffing levels in the Front Desk and Bell Desk areas, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, discipling and terminating Associates, as needed.


High school diploma or general education degree (GED) required. Some college courses in Hotel Management preferred. Must possess excellent communication and organizational skills. Two years experience in a Hotel required, with progressive supervisor/managerial experience preferred.
Caesars Entertainment, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.